I can’t log in, or I’ve forgotten my password
Reset your password by clicking here
Enter your email address and click submit and we’ll send a password reset email to your inbox.
Make sure to check your spam folder if it hasn’t arrived in a few minutes.
If you’re still having trouble, it could be that you made a typo in your email address when you signed up to Clean Shaven. Please get in touch with us and we can help locate your account.
If you email isn’t recognised, you may not have an account. You may have ordered previously, but used the Guest checkout option.
How do I register?
Registering is simple!
Click Here to become part of the growing community where you will discover loads of great tips, advice and exclusive offers.
How do I update my account details?
It’s easy to make changes to your details, whether it’s your email, password or address book.
Click Here to log into My Account and you will see a range of categories, ADDRESS is to update your Billing & Shipping address and ACCOUNT DETAILS is to update email address and password.
How long will it take to deliver?
UK standard deliveries normally take 4-8 working days to arrive.
UK Express deliveries normally take 1-3 working days to arrive.
If your UK standard delivery hasn’t arrived within 14 days of placing your order please contact us so we can track your order.
If your UK Express delivery hasn’t arrived within 7 days of placing your order please contact us so we can track your order.
Will the box fit through my letterbox?
Yes, the majority of our orders will fit straight through your letterbox and will be delivered by Royal Mail
Item missing from your order?
Sorry to hear there are items missing from your order.
Please email us;
In the Email Subject please write: Item Missing (followed by your order no) #1234
Alternatively you can call the dispatch team direct on 01282 222580